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But, it is a very visible problem with them, right now. Granted, this is not strictly limited to Dell.
#PLEXTOR PX 716A PC#
I refuse to use them now.Ĭouple this problem with low-quality motherboards where the electrolytic capacitors on the system boards start to bulge and vent (physical evidence of high ESR and their inability to hold a charge properly – symptoms include lock-ups and random reboots), and you have a recipe for never buying a Dell PC again. Maxtor’s quality has also gone downhill in the past few years. We recently replaced about fifteen of these drives in the last month or two. The OEM hard drives (all of ours have been Maxtors, thus far) Dell has been using in their GX270 systems are dying left and right on us. Why ? :Ī disgruntled customer wlll cost you sales, will harm your reputation for years to come and will go and publicise is problem all over the net everytime he see a discussion about Dell he will also recommand to other possible client to avoid your product at all cost.Ĭorporation are trying to cust cost and often cut corners in order to make more profits, in case like this they have tons of excuses to explain why the client is at fault. Once you have proven you cant fix the real problem. Replace the entire machine or offer rebate or refund of the purchase. Sorry I disagree with your entire line of answers, your just trying to blame the customer and gives corporate excuses. The technician is not paid to be right, he is paid to fix the problem. This just mean that the Dell technician might have donne the job of looking at the HD and found it working with is test, but the client/user whant it to work all the time when he whant to access it.
#PLEXTOR PX 716A DRIVER#
Yes, the problem could be the motherboard, the HD connector or a spyware or OS problem or newer driver problem, etc. “and the Dell technician that looked at his system and said there was nothing wrong it may even be right.” That one I will 100% agree with you, it sound strange, but its not impossible, and if he fully paid for is machine and its still under guarantee, they need to fix it. “Never mind the fact that we are only hearing his half of the story ” If they dont replace a HD for one customer, it must be likely that its there usual answer for 1000 of others who dont have the guts or time to talk about it.
#PLEXTOR PX 716A FULL#
I would aslo disagree with your conclusion, it imply that I as a customer am suppose to releave Dell of there customer service when ever they feel like it even do I paid for the same full service as others. “I said I don’t … to draw a conclusion from.” No, I am only asking you to provide me with the direct link to the information you claim to exist, I knew it whas something of the second answer that you gave, I just needed to see if I whas right or that you had data I did not have, I whas merely curious. “By sending me on a wild goose chase to find hundreds of people … basically just grasping at straws. My take on this is that in both case your wrong, the problem need fixing, and you as a customer need to be pragmatic, since what they do to him, they will probably do to you if they decide to not deliver a good service. One imply that hundred of HP and Gateway model have the same HD problem and that they too refuse to replace them, your second reply mainly state that horor stories similar like this can also be found from HP and Gateway. “I am sure you could come up with hundreds of similar stories about HP and Gateway also.”
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” said only that there are “hundreds of similar stories” about HP and Compaq customer service.” They need to fix the problem not try to avoid repairing it if its under guarantee. Personally if the HD is under guarantee and it failed under normal use, I know they need to replace it, but then again if they already tested it and it worked the problem could be on the motherboard or the HD connector. So when anything fail in your system, and they refuse to do the job properly we will all be really happy for you, because you said nobody should care about your problem at all not even Dell. “I don’t really care about your problems with your HDD.” I would disagree, probably similar problem can be found, but by the hundred and that they refuse to replace, please provide your data so that we can analyze it for ourselves. “I am sure you could come up with hundreds of similar stories about HP and Gateway ” Its important that every customer receive the same treatment of quality support from Dell, otherwise they can decide to spend less money on supporting certain customer and everyone in that category suffer, usually if it work with one category and some people they tend to implement method to not do to the job until its absolutely necessary and thats really bad.